Location: Monrovia, Liberia

Position Status: Full-time or Part-time, Exempt or Non-exempt, Regular or Temporary

Salary Level: (Refer to the relevant salary scale)

Risk Level: ☐ Level 3 ☐Level 2 ☐Level 1

(Level 3: Frequent contact with participants, direct contact with children, access to sensitive data, and/or high level of accountability.

Level 2: Some contact with participants; unplanned non-direct contact with children.

Level 1: Likely to have no contact with participants or sensitive data)

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Since 2002, Mercy Corps has worked alongside Liberians to build pathways out of poverty, poor governance, and economic hardship. Mercy Corps’ interventions have evolved based on the context and needs of the Liberian people. Today, we are focused on the following areas: good governance, youth employment and market systems development, renewable energy, financial inclusion, and health and nutrition. We work closely with the Government of Liberia, the private sector, civil society, international and local NGOs to implement our programs in 10 of the 15 counties of Liberia. Mercy Corps is one of the foremost development actors in Liberia, implementing strategic and systems-driven programming.

Department Summary

Mercy Corps has been present in Liberia since 2002, focusing its interventions on Governance, Youth Livelihoods, Economic Growth, and Development. With funding from the EU, SIDA, AFD, UAE MOFAIC, USAID, and USDA, Mercy Corps works together with communities in Liberia to respond to their various needs bringing benefits to more than 40,000 participants through the provision of employment and entrepreneurship opportunities and access to energy.

General Position Summary

The Senior Human Resources and Operations is responsible for leading and overseeing both the People & Culture and Operations functions for Mercy Corps Liberia. Based in Monrovia and reporting to the Senior Human Resources Manager for Liberia and Nigeria, the role ensures that global policies and procedures are implemented, adhered to, and optimized across the country program. In the People and Culture domain, the Senior Officer will drive efficiency, staff development, administration, and compliance while fostering a positive team culture and supporting field offices. In Operations, He/she will oversee procurement, logistics, facilities, and office management, ensuring innovative and compliant solutions across all Liberia offices. The Senior Officer will work closely with in-country teams and global technical units to align operational activities with Mercy Corps’ strategic objectives. Overall, the role ensures the effective coordination and management of HR & Operations to promote efficiency, service excellence, and a collaborative work environment across Liberia.

Essential Job Responsibilities

STRATEGY & VISION

• Support the Country Director to set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to countrywide strategy development.
• Collaborate with the Senior HR Manager to develop a countrywide People and Culture strategy and ensure the mission-level People and Culture structure is optimal.
• Participate in the proposal and budget development process to ensure appropriate People and Culture structure is in place at the project level

Human Resources

• Oversee all P&C activities of Mercy Corps Liberia and manage the work plan of the People and Culture department.
• Manage all P&C functions in accordance with Liberian Labour law (Decent Work Act) and procedures of Mercy Corps, i.e., recruitment, selection, orientation, performance evaluation, career development, training, diversity training, risk management, and maintenance of complete records.
• Develop and evaluate P&C policies and procedures, and recommend changes required to new or existing policies; revise the National Team Handbook as and when required, following Mercy Corps standard guidelines for the review process.
• Make sure that personnel management matrices (matrix personnel, leave, attendance, performance, discipline, presence/absence, contracts, etc.) are used and maintained by officers.
• Ensure that the hiring and personal files are maintained with transparency as per Mercy Corps standard protocols.
• Manage Mercy Corps Liberia Health and Medical Insurance Policy.
• Conduct salary and benefits surveys, classify positions, set compensation levels, and, coordinating with other managers, make sure that job descriptions are updated for all positions. Coordinate and monitor the compensation and benefits for all employees and ensure consistency, equity, and fairness in the organization and comparability with other appropriate organizations.
• Collaborate with the Senior HR Manager to manage disciplinary and other procedures related to the termination of contracts in accordance with the internal policies of Mercy Corps and the labor law of Liberia.
• Ensure that all P&C-related paperwork, personnel files, and other documents are complete, maintained, and updated.
• Implement and ensure all staff members are effectively using the performance planning and management system, establishing performance expectations and managers are regularly providing constructive feedback.
• Provide direct support to other MC Liberia offices and ensure all offices meet minimum People and Culture standards.
• Develop and coordinate the orientation process for all new staff.
• Develop and maintain a comprehensive dashboard for HR, to ensure follow-up and analysis are updated on a weekly and monthly basis.
• Ensure that the records at Social Security are kept updated to data and filled properly.
• Ensure that staff final clearance is done in a timely manner.
• Work closely with finance/compliance to mitigate fraud, conflict of interest, and legal ramifications of Mercy Corps activities.
• Train new staff on timesheet procedures.
• Oversee timely and compliant payroll management. Support the preparation of the national staff monthly payroll in association with the Finance Department.
• Ensure that all Mercy Corps staff contracts are transparent and in compliance with Liberian laws and Mercy Corps/donor policies.

OPERATIONS

• Work with Program Managers, Team Leaders and Finance Team to create Procurement Plans for each existing program.
• Responsible for building a staff culture of continuous Procurement Master list updates, auditing and validation and sharing.
• Ensure the procurement processes are fully compliant with the best practices and organization and policies.
• Collaborate and support field offices’ Operations leads to ensure timely, accurate processing and documentation of procurements and use of Mercy Corps’ Field Policies and Procedures for Procurement, Inventory, Assets and Fleet Management practices.
• In coordination with other procurement and program teams, liaise with the possible vendors for contracting.
• Coordinate MC procurement activities between the programs, finance and procurement team to achieve excellence.
• Ensure compliance with Mercy Corps global policies, donor regulations, and operational standards.
• Develop and implement operational strategies and systems for efficiency and effectiveness.
• Manage operational budgets, contracts, and vendor relationships.
• Manage Mercy Corps Liberia Assets
• Provide leadership and guidance to operational staff across all Liberia offices.

Team Management

• Recruit the HR and Operations team and ensure that staff receive the necessary inductions/training.
• Create a work atmosphere of mutual respect conducive for professional growth and development of excellent personnel at all levels.

• Contribute to country team-building efforts, help team members identify problem-solving options, and ensure the integration of all team members into relevant decision-making processes.
• Develop Scope of Work, Terms of Reference, and PDs for short-term, contracted staff members and consultants.

COMPLIANCE MANAGEMENT

• Ensure all internal control procedures are adhered to and that necessary measures are put in place to ensure high standards of accountability and compliance.
• Uphold Mercy Corps’ zero-tolerance corruption policy.

Organizational Learning

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.

Supervisory Responsibility

Mechanic Driver

Accountability

Reports Directly To: Senior Human Resources Manager, Nigeria and Liberia

Directly With: Program Director, Operations Team, and People and Culture Team

Knowledge and Experience

• Minimum 4-5 years’ experience in Human Resources and Administration
• Bachelor-level degree required, preferably in a field related to Human Resources or equivalent. A master’s degree in management will be an added advantage.
• Demonstrated attention to detail, following procedures, meeting deadlines, and problem-solving independently and cooperatively.
• Excellent negotiation and representation skills.
• Strong communication and people skills.
• Effective organizational, prioritization, and result management.
• Excellent verbal and written English skills required.
• Strong computer literacy, including excellent data management and Excel skills, are required and will need to be demonstrated.
• Ability to work effectively with an ethnically diverse team in a sensitive environment.

Success Factors

The Successful candidate will have the ability to interact effectively with international and national personnel. A demonstrated ability to multitask, meet deadlines, and process information in support of changing program activities is necessary. A high professional standard of finance and procurement ethics, as well as the willingness and ability to enforce compliance with Mercy Corps and donor policies and procedures, is essential. The ability to take financial data and present it in meaningful financial reports is essential. The Deputy Finance & Subawards Manager must be willing to travel to all Mercy Corps field offices and project sites for short- and long-term assignments.

In particular, the successful candidate will be willing to travel to the field locations based on the needs of the Mercy Corps program. This will mean sometimes staying and working in stressful environments with very basic living conditions, strictly following security protocols at all times, and sometimes working long and irregular hours.

Mercy Corps team members represent the agency both during and outside work hours.

Team members are expected to conduct themselves professionally and respect local laws, customs, and MC’s policies, procedures, and values at all times and in all in-country venues.

Living Conditions / Environmental Conditions

The position is based in Monrovia, Liberia, and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing, and staff will have access to good medical services, and the living situation is of a high standard.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC, and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

Link to apply:Application Link

Application will be reviewed on a rolling basis.