Easy Solar is a west African company transforming the way households who are underserved by the grid live, work and play by making high-quality energy services affordable and accessible. Easy Solar distributes a range of solar products, appliances and complementary lifestyle products, while providing customers with consumer-financing solutions through mobile technology. Thus customers make small payments over time until they own the product outright. Sales are done through our ever-expanding network of agents and shops across the country.

Easy Solar is currently operational in Liberia and Sierra Leone, and our products and services have reached over 300,000 people since launching operations in 2016.

The Position

Easy Solar is recruiting a dynamic,well-organized and experiencedShop Coordinatorfor Monrovia, Liberia. The job of the Shop Coordinator is to ensure ALL customers and potential customers who come in contact with an Easy Solar Shop or Staff under their supervision are satisfied and/or an action has been taken, with the customer’s consent and knowledge, that will shortly result in their satisfaction

General Duties and Responsibilities

• Running the day-to-day operations of the Easy Solar Shop (the local Easy Solar representation), ensuring a great customer experience through friendly and professional service and by providing an inviting environment
• Guiding and serving Easy Solar customers along the final steps before the hand-over of their Products (incl. the customer qualifications check, the signing of the contract, and arranging the installation appointment)
• Tracking information and managing stocks, using Easy Solar’s software systems
• Ensuring walk-in customers are excited by sharing information about Easy Solar’s products and services
• Training the customer on appropriate use of the Products (during hand-over and after sales)
• Managing the support staff at the Easy Solar Shop
• Conducting daily sales meeting with Shop Staff and Brand Ambassadors in order to effectively plan routes and/or activities for the day.

Required Experience, Education

• Bachelor’s Degree (preferably a business/management degree)
• Minimum of 2 years work experience in a customer service related field

Additional Skills

• Strong Customer service orientation
• Strong organizational skills
• Fluency in English and Colloquia; local dialect skills are desirable
• Excellent communication skills and strong service orientation
• Dynamic, target-driven and highly motivated self-starter that possesses a hands-on approach and social competencies for teamwork and management

What We Offer

• A very attractive, performance-based, remuneration with benefits
• Plenty of opportunities to grow within the company and take management positions
• The opportunity to take part in one of Liberia’s most exciting entrepreneurial companies that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices and environmental sustainability
• Frequent coaching and training
• The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts