MISSION/CORE PURPOSE:

• Responsible for providing leadership within the IT Infrastructure section, deploy technologies, provide proactive monitoring of critical services.
• Plan, organize, and manage DBAs and Systems Engineers and/or consultants to ensure the stable and secure operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly Server infrastructure, database, and data centers. The infrastructure supervisor also manages end-user customer service and direct activities to resolve hardware and software problems in a timely and accurate fashion.
• Manages the Data Center and related devices. Manages and designs hardware deployments and cabling inside the Data Center. Documents the network and data center processes and performs related tasks.

CORE RESPONSIBILITIES:

• Operate and maintain windows and UNIX/Linux systems and the storage area network (SAN) architecture.
• Supervise data center operations team and ensure timely execution of services such as database connection, Server installation and Configuration etc.
• Prepare technical reports on the operation of systems.
• Plan systems performance & capacity upgrade
• Improve response time during standby/callout periods
• Maintain systems compliance to IT security baseline. Execute all aspects of data center operations including the maintenance and repair of critical IT hardware to ensure maximum up-time of supported service
• Manage and implement all IT Infrastructure projects within the specified and agreed delivery time
• Plan, organize and coordinate ongoing data center deployments and modifications to meet current and future timelines/demands
• Responsible for documenting and controlling inventory accuracy and configuration information for deployed solutions
• Collaborate with various teams to provide a consistent high-level of customer service
• Participate in incident response to resolve escalated service issues
• Work with other teams to reduce deployment schedules, and assure deployment details are accurate
• Supervise highly qualified team of Database Administrators and Systems Engineers
• Responsible to deploy system infrastructure & architecture for new applications
• Develop, implement, maintain, and update best practices for systems operations and maintenance.
• Responsible implement, maintain, and update best practices for storage area network operations and maintenance.
• Provide hardware, operating systems, and connectivity support in keeping with defined best practices.
• Maintain an efficient backup & recovery policy for all information-processing systems
• Evaluates network hardware and software requirements and capabilities and makes recommendations.
• Checks systems to optimize performance and to initiate recovery action after system failures.
• Develops, maintains and tests disaster recovery plans.
• Trains users in the operations of office productivity applications.
• Directly supervises employees and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Performs other non-essential duties as assigned
• Define and meet system performance SLAs (Service level agreement)
• Ensures vulnerabilities are closed by directing periodic vulnerability scans of servers connected to networks.

Project and Datacenter management

• Provide Technical Project Leadership
• Plan resources timing for involvement in projects
• Contribute to detailed Project plans
• Contribute to detailed project plans

Execute and monitor planned asset life cycle

• Maintain detailed asset life cycle by working through inventory, MTTF (Mean time to failure) and technology requirements
• Perform procurement research prior to current generation end of life by obtaining sample tests and builds of next generation technology to create migration plans
• Work with internal stakeholders to gracefully retire production assets

Act as a catalyst for infrastructure quality change

• Lead improvements to compute, storage and application resiliency
• Create and move towards a tested, robust application infrastructure
• Lead your team towards an ITSC approved RPO (restore point objective) and RTO (restore time objective) for a variety of DR (Disaster recovery) scenarios

Enforce corporate security policies in infrastructure and operations

• Work to educate employees and stakeholders to get buy in on issues of information security
• Adopt a CISSP (Certified information systems security professional) like approach taking care of each domain impacted by infrastructure
• Do everything above with as much elegance and as little negative business impact as possible

QUALIFICATION AND EXPERIENCE:

Education

• Minimum Bachelors degree in any Information Technology field

Experience

• Minimum 4 years’ Experience in GSM and Telecommunications with two (2) years of supervisory duties
• Minimum 2 years Information Technology Operations, Architecture and Large-Scale Network Technology Solutions Build experience
• Hands on experience and Exposure to the Ericsson Core Technology is an added advantage
• Extensive experience in project management methodologies including development, implementation, monitoring and completing complex projects on time and within budget.
• Experience working in a medium to large ICT / Telecommunications organization
• Ability to manage multiple competing priorities under extreme deadlines with limited resources

CORE COMPETENCIES

Important competencies required for the position:

Must be a Role Model of ethical practices by living the MTN Values of: Leadership; Innovation; Relationship; Integrity; Can Do & adopt the MTN Vital Behaviors of: Complete Candor; Complete Accountability; Active Collaboration; Get-It-Done; for others to follow

Knowledge :

• Adequate knowledge in Windows OS, UNIX & LINUX, Microsoft Office Suite
• Good knowledge in business continuity and risks management
• Ability to develop and manage technical resources
• Ability to plan and mange around processes that are not under direct control
• Conceptual & analytical skills
• Business acumen, Quality assurance.

Creativities (improvement /innovation inherent)

• Strong Stakeholder management skills
• Strong understanding of the technology trends and best practices
• Strong team management – combination of functional and people management skills
• Understanding of the telecommunication industry

System Infrastructure:

• Full understand of Linux, Windows, Hypervisors and mobile
• SAS, SATA, NVME/SSD, clustered storage and software defined storage

Security:

• Understanding of or certification as a CISSP
• Understanding of or certification as an OSCP
• Ability to lead and organize security posture

Send your application to: hrvacancy.lr@mtn.com or apply through the system below.