Job Details

Description

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

The Program / Department Summary

Mercy Corps has worked in Liberia since 2002, initially responding to the humanitarian impacts of the country’s civil conflicts and subsequently evolving its programming to address the changing needs and priorities of Liberian communities. Over the past two decades, Mercy Corps has implemented a diverse portfolio of programs focused on food security, agricultural livelihoods, nutrition, financial inclusion, youth economic empowerment, renewable energy, water and sanitation, and community resilience, supporting sustainable development and improved opportunities across the country.

The USDA McGovern-Dole Food for Education Program in Liberia is a five-year, $35 million initiative implemented by Mercy Corps to improve literacy, school attendance, nutrition, and food security among primary school children in four counties: Grand Bassa, Rivercess, River Gee, and Grand Gedeh. The program will reach approximately 50,000 students in 234 public primary schools through the provision of nutritious daily school meals, strengthened early grade reading instruction, and integrated school health and nutrition interventions. In addition to reducing short-term hunger and improving educational outcomes, the program seeks to increase the Government of Liberia’s capacity to manage and sustain school feeding and literacy systems beyond the life of the award.

The program combines direct school meal provision with system-strengthening activities that support literacy, health and nutrition, school infrastructure, community engagement, and government leadership. Key interventions include strengthening teacher training and instructional support systems, improving WASH and food safety practices, promoting school gardens and local procurement, building the capacity of school and community management structures, and supporting national and sub-national government institutions to plan, finance, monitor, and sustain school feeding and early grade reading programs. The program is designed around a gradual transition strategy that shifts responsibility for implementation and oversight from Mercy Corps to the Government of Liberia, schools, and communities, ensuring long-term sustainability and local ownership of both education and school feeding outcomes.

The Position

The Supply Chain & Warehouse Manager will lead end-to-end supply chain, logistics, warehousing, food procurement and commodity accounting for the Mercy Corps Liberia USDA-funded Food for Education program. This role oversees both USDA-donated commodities and locally procured food items, ensuring timely delivery, quality assurance, and cost efficiency from source to school distribution points.

Responsibilities include strict compliance with USDA regulations (7 CFR 1599) and Mercy Corps Donated Food Commodity Handling guidelines, food safety and quality control, management of third-party transporters and warehouse facilities, robust inventory tracking, vendor oversight, and audit readiness. The Manager also assists the Supply Chain & Operations Director with reporting and planning, providing technical and operational leadership across procurement, logistics, transportation, warehousing, distribution, and reporting, while anticipating challenges and introducing improvement solutions.

Essential Responsibilities

Supply Chain & Pipeline Management

• Develop a Supply Chain Plan aligning importation, receipt, storage, transportation, local purchase, and final distribution schedule; conduct commodity pipeline analyses, demand forecasting, and inventory tracking to prevent stockouts.
• Coordinate the receipt, inspection, handling, documentation, and movement of USDA-donated commodities in compliance with USDA and Mercy Corps requirements, plan and oversee local procurement of food commodities, including supplier identification, sourcing, procurement coordination, quality requirements, and timely delivery.
• Ensure appropriate storage conditions, stock control, inventory accuracy, warehouse documentation, and physical inventory reconciliation; ensure commodities meet applicable quality and food-safety standards from procurement/receipt through storage and distribution, including inspection and testing where required.
• Serve as the primary liaison with local suppliers, freight forwarders, transport contractors, field distribution teams, program leadership, finance, government authorities, independent surveyors, shipping carrier agents, and customs clearing agents; track key supply chain and warehouse performance indicators (KPIs) to optimize operational efficiency, commodity availability, and cost-effectiveness.

Local Food Procurement (LRP) & Supplier Management

• Oversee competitive market sourcing, supplier research, and procurement plans for locally/regionally procured food commodities in accordance with USDA and Mercy Corps LRP guidelines; conduct market impact assessments, price monitoring, and negotiations to safeguard cost advantages and prevent distortion or inflation in local agricultural markets.
• Evaluate local cooperatives and agribusiness suppliers’ capacity to supply Mercy Corps the needed commodity and quantity. Lead contracting, performance evaluations, and manage supplier returns and replacements,
• In Collaboration with the program team, develop and execute procurement plans based on program needs (e.g., school feeding schedules) to ensure supply chain stability and cost advantages.

Warehouse Operations & Inventory Control

• Oversee primary warehouses in Monrovia and secondary distribution warehouses in Grand Bassa and Grand Gedeh Counties; establish and enforce SOPs for receiving, storage, stacking, and distribution; ensure facilities meet USG warehousing standards (stacking, ventilation, sanitation, fire protection, pest control, surveillance) and maintain accurate records of commodity movements from receipt through final distribution
• Enforce strict FIFO (First-In, First-Out) and FEFO (First-Expired, First-Out/Best Used Before Date) methodologies
• Oversee and Direct procedures for damaged, unfit, or expired commodities, including inspection, isolation, reconditioning, repackaging, or authorized disposal in compliance with USDA regulations; coordinate transportation resources to ensure timely delivery of locally procured and USDA commodities to secondary warehouses and then to distribution points in schools, resolving transit delays and cargo damage issues.
• Conduct a physical count of commodities on hand at the end of the month and reconcile that account with information in database.

Transport, Distribution & Supply Chain risks

• Oversee contracting, routing, and performance management for 3rd-Party Logistics (3PL) providers and primary/secondary transport carriers.
• Enforce complete transport control documentation, including waybills, delivery notes, and proof-of-delivery (POD) receipts.
• Coordinate transportation from ports, suppliers, and warehouses to secondary and final distribution school locations.
• Ensure full adherence to USDA regulations (7 CFR1599), FDA, HACCP, and Mercy Corps Internal Donated Food Commodity Handling Guideline and warehouse manual.
• Document, investigate, and report all commodity losses (damage, theft, spoilage, or shortages) immediately. Prepare required loss certificates, police/insurance reports, and carrier claims.
• Identify supply chain risks (e.g., market price volatility, port delays, transport disruptions) and implement contingency protocols to ensure uninterrupted food availability during emergencies

Staff Supervision & Capacity Building

• Supervise, mentor, and evaluate logistics, warehouse, and procurement staff; assign tasks, conduct performance reviews, and ensure operations meet safety and quality standards.
• Provide coaching and training on commodity management, warehouse procedures, documentation, and compliance to build staff capacity and maintain regulatory adherence.

Child Safeguarding, Protection and Accountability

• Ensure all activities comply with Mercy Corps for safeguarding, protection, and accountability policies and standards.
• Promote safeguarding awareness among staff, partners, and communities and ensure concerns are reported through appropriate channels.
• Support meaningful community engagement and accountability mechanisms to strengthen program quality and responsible use of resources.

Knowledge Management

• Support documentation, learning, and knowledge sharing across the program.
• Ensure timely preparation of reports and maintenance of key program tools, trackers, and records.
• Promote adherence to Mercy Corps policies, ethics standards, and code of conduct.

Team Management

• Supervise and support program staff, foster professional development, accountability, and high performance.
• Provide coaching, feedback, and performance management to help team members achieve program objectives.
• Foster a collaborative and inclusive team culture that values learning, accountability, and excellence.

Influence & Representation

• Build and maintain strong working relationships with government stakeholders, implementing partners, donors, school communities, and other relevant actors.
• Communicate effectively to support achievement of program objectives and donor commitments.

Security

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Supervisory Responsibility

Logistics & Warehouse Coordinator – Grand Gedeh, Logistics & Warehouse Officer – Monrovia and Logistics & Warehouse Officer – Grand Bassa

Accountability

Reports Directly To: Supply Chain & Operations Director

Works Directly With: Operations Manager, Operations team, FFE program team, community accountability reporting mechanism (CARM) and safeguarding team and finance department.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• Master’s or bachelor’s degree in supply chain management, Logistics, Procurement, Business Administration, Agricultural Economics, or related fields.
• Minimum of 5 years of progressively experience managing food supply chains, warehousing and logistics, preferably under USDA (McGovern-Dole, Food for Progress) or former USAID donor-funded programs
• Proven experience in Local and Regional Procurement (LRP) of agricultural food commodities
• Demonstrated experience managing commodity in emergency and development context
• Strong people’s management skills, including coaching, mentoring, performance management, and team development.
• Proven ability to manage multiple priorities simultaneously and adapt to changing circumstances while maintaining high-quality results.
• Excellent organizational, planning, and problem-solving skills, with strong attention to detail.
• Strong verbal and written English communication skills, including experience preparing reports, facilitating meetings, and presenting information to diverse audiences.
• Demonstrated commitment to safeguarding, accountability to participants, equality, and inclusive programming.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Internationally recognized project or program management certification, or willingness to obtain such certification within the first year of employment.

Success Factors

The successful candidate will be a collaborative, results-oriented manager who thrives in a dynamic implementation environment. They will possess strong leadership, communication, and relationship-building skills, enabling them to effectively coordinate teams, partners, and government stakeholders. The Supply Chian & Warehouse Manager will be highly organized, adaptable, and able to manage competing priorities while maintaining a focus on quality, accountability, and timely delivery of results. They will demonstrate sound judgment, initiative, and problem-solving skills, foster a positive team culture, and support the growth and development of others. A commitment to integrity, community engagement, and continuous improvement will be essential for success in this role.

Living Conditions / Environmental Conditions

The position is based in Monrovia and it requires up to 50% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Team Engagement and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or by our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).