RELOCATION – SHANGHAI, CHINA

Wicresoft welcomes motivated professionals to join us within the position of Technical Support Engineer for the project of Microsoft – Office 365!

Shanghai Wicresoft Co., Ltd., jointly founded by Microsoft Corporation and Shanghai Alliance Investment Limited in 2002,is a first-class international IT services provider with headquarters in Shanghai, China and 13 major operation centers globally, with a delivery network covering Asia (China, Japan and Hong Kong), North America, Europe (Sweden and UK) and many other countries and regions.

Responsibilities：

• Represent Microsoft and communicate with Microsoft Cloud customers in APGC region.
• Manage relationships with multiple customers, partners and collaborate with MS people
• Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
• Document incidents, report customer suggestions and technical issues to Microsoft

Requirements：

• Interest in IT-industry
• Good English written and oral skills
• Good grammar and spelling in written communications
• Ability to multitask among multiple customers and applications
• Ability to work with complex procedures and program guidelines
• Patience and empathy in customer interactions
• Active listening skills
• To be familiar with application tools used at call centers

We offer:

• Competitive salary (1000 – 1200 USD + bonuses)
• Accommodation in Shanghai
• Food
• Health insurance
• Continuous training of hard and soft skills
• Free English courses in the office
• Motivated and highly professional team to work with
• Comfortable working environment (spacious and well-equipped workstations, meeting-rooms, coffee bar, interactive lounge zone, sport facilities)
• Corporate events