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Telephone Operator

  • Location:
    Monrovia
  • Salary:
    negotiable
  • Job type:
    Full Time
  • Posted:
    4 years ago
  • Category:
    Receptionist
  • Deadline:
    December 10, 2019
Announcement Number:
Monrovia-2019-032
Hiring Agency:
Embassy Monrovia
Position Title:
Telephone Operator (All Interested Applicants / All Sources)
Open Period:
11/25/2019 – 12/10/2019Format MM/DD/YYYY
Vacancy Time Zone:
GMT
Series/Grade:
LE – 0605 4
Salary:
LRD $9,905 – LRD $9,905
Work Schedule:
Full-time –
Promotion Potential:
LE-4
Duty Location(s):
1
in
Monrovia, LI
Telework Eligible:
No
For More Info:
HR Section
000-000-0000
RecruitmentMonrovia@State.gov

Overview

Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
• All Interested Applicants / All Sources
Security Clearance Required:
Public Trust – Background Investigation
Appointment Type
Permanent
Appointment Type Details:
• Indefinite subject to successful completion of probationary period
Marketing Statement:
We encourage you to read and understand theEight (8) Qualities of Overseas Employeesbefore you apply.
Summary:
The work schedule for this position is:

    • Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (2 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:
No
Relocation Expenses Reimbursed:
No
Travel Required:
Not Required

Duties

Incumbent provides telephone switchboard services to the Embassy and its related agencies. Job holder reports directly to the Supervisory Telephone Operator and has no supervisory responsibilities. Operate a non-multiple or multiple cord or console type telephone switchboard to place and receive both local and long distance telephone calls. Provides telephone switchboard services. Provides general information to assist callers in reaching the party they seek. Uses directories and organizational listings to ascertain the organization of the party sought.

Qualifications and Evaluations

Requirements:
EXPERIENCE: One year of telephone switchboard operating experience or equivalent training is required.

JOB KNOWLEDGE: Must have knowledge of telephone receptionist operations. Must have basic understanding of how a telephone console functions.

Education Requirements:
Completion of Secondary School is required.
Evaluations:
LANGUAGE: Level III (Good Working Knowledge) writing/speaking/reading of English is required. This may be tested.

SKILLS AND ABILITIES: Must have the ability to work with Microsoft Office Productivity Suite. Must be able to operate conventional fax machine.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:
Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Monrovia may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

    1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
    1. AEFM / USEFM
    1. FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the followinghttps://careers.state.gov/wp-content/uploads/2018/04/VA-Definitions-and-Additional-Employment-Considerations.pdf.

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How to Apply

How to Apply:
All candidates must be able to obtain and hold a Public Trust clearance.

To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.

Required Documents:
Please provide the required documentation listed below with your application:

    • Residency and/or Work Permit
    • language Scores (if available)
    • Certificate or License
    • DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
    • SF-50 (if applicable)
    • Letter(s) of recommendation
    • List of references
Next Steps:
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information – the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Monrovia.

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