Fido’s Technologies Inc. (StarBet Liberia)

Fido’s Technologies Inc. (StarBet Liberia) invites qualified, motivated, and customer-focused professionals to apply for the position of VIP Account Manager.

Position Details

1. Job Summary

The VIP Account Manager will be responsible for managing and developing relationships with high-value customers, strengthening customer loyalty, improving customer retention, identifying potential VIP customers, and driving business growth. The successful candidate must deliver personalized customer experiences while maintaining confidentiality and ensuring compliance with company policies and responsible gambling standards.

2. Key Duties and Responsibilities

• VIP Customer Relationship Management: Build and maintain strong relationships with VIP customers through telephone calls, WhatsApp, in-person meetings, and personalized engagement.
• Customer Retention and Growth: Develop and implement strategies to retain high-value customers, reactivate inactive accounts, and improve customer loyalty and lifetime value.
• VIP Customer Acquisition: Identify potential high-value customers, coordinate their onboarding, and provide a structured and personalized welcome experience.
• Sales and Commercial Performance: Work toward assigned targets for customer retention, deposits, revenue contribution, and portfolio growth.
• VIP Promotions and Events: Coordinate approved personalized offers, customer rewards, hospitality activities, and VIP events to strengthen customer engagement and loyalty.
• Monitoring and Reporting: Monitor customer activity and prepare weekly and monthly reports on VIP account performance, customer retention, reactivations, and revenue contribution.
• Cross-Departmental Collaboration: Work closely with Marketing, Finance, Risk, Compliance, Payments, and other relevant departments to improve customer experience and resolve service-related issues.
• Responsible Gambling and Confidentiality: Protect sensitive customer information, identify and report suspicious activities, and escalate signs of problem gambling in accordance with company policies and applicable regulations.
• Other Duties: Perform any other related responsibilities assigned by Management.

3. Qualifications and Requirements

• Interested candidates should meet the following requirements:
• A minimum of one (1) year of experience in VIP account management, customer relationship management, sales, customer retention, or a related field, preferably within sports betting, casino, or the iGaming industry.

• Demonstrated ability to manage customer relationships and achieve sales, retention, or other commercial targets.
• Good understanding of sports betting products, gaming services, promotions, and customer engagement practices.
• Strong communication, negotiation, interpersonal, and relationship-building skills.
• Basic to intermediate computer skills, including the ability to use spreadsheets, customer relationship management systems, and digital communication platforms.
• Ability to analyse customer activity, prepare reports, and identify opportunities for customer retention and business growth.
• High levels of integrity, discretion, professionalism, and confidentiality.
• Ability to work independently, meet deadlines, and maintain flexibility during weekends or major sporting events when required.

An existing network within the local sports betting or gaming market, knowledge of responsible gambling practices, and fluency in relevant local languages will be an added advantage.

4. Personal Attributes

The ideal candidate should be commercially minded, customer-oriented, proactive, resilient, trustworthy, discreet, and capable of working collaboratively with different departments to achieve business objectives.

5. How to Apply

All qualified and interested candidates are invited to submit their applications, including a cover letter, updated CV, and relevant supporting documents, to the Human Resources Department through either of the following channels:

Hard Copy Submission: Applicants may submit their applications in person to:

The Human Resources Department
Fido’s Technologies Inc. (StarBet Liberia)
20th Street, Sinkor
Monrovia, Liberia

Soft Copy Submission: Applicants may email their complete application documents to comfort@starbet.com.lr.

Female candidates are strongly encouraged to apply.

We welcome applications from qualified candidates who are passionate about customer relationship management, customer retention, and contributing to the continued growth of StarBet Liberia.

Human Resources Department
Fido’s Technologies Inc. (StarBet Liberia)