Customer Service Manager

Required Qualifications:

This position requires a bachelor degree and at least 4+ years of relevant work experience.

• Experience working in the private sector
• Four years demonstrated proficiency in Customer Service and Marketing
• Experience in automotive industry will be added advantage

Key Responsibilities

• Delivering comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Reporting back on results
• Perform other duties as assigned by Director

Key Skills

• Team player and pays attention to details
• Strong interpersonal, writing, and oral presentation skills in English.
• Ability to work effectively under pressure and meet deadlines
• Time management
• Result Orientation and innovative
• Leadership & People Management
• Patience
• Persuasive

Starting date: April 1, 2022

• Duration of contract: Permanent Employment

• Location: Monrovia

• Closing Date: March 10, 2022

HOW TO APPLY: Send your letter, CV with names of three (3) professional referees by email to edavid@cfao.com with the position title: “Customer Service Manager” clearly stated in the subject line.Or apply through the system below.