• A highly collaborative role which interfaces with the relevant strategic and operational areas within the Commercial and Technical functions to position Lonestar Cell MTN as a leader in providing ISP, Broadband, Managed Data, Carrier Services and Mobile Financial Services to the Liberian corporate
• Market as well as the strategic support for digital and emerging business streams.
• MTN Business – Provide Enterprise Mobile Voice and Data, Carrier Networking, Internet Access and Hosting Services to business entities in across all sectors of the Liberian economy with the view to optimise clients’ business performance through the use of MTN’s technology, network infrastructure and customisation of products and services in a converged environment.
• Digital– Identify, quantify, and plan for business opportunities enabled by digital technology

• Set and deliver business targets with clear performance indicators and milestones in line with the overall business strategy
• Promote a ‘MTN centric’ and ‘partnership approach’ to developing strong relationships with other divisions/working groups and ensure adherence to governance structure
• Partner with the Marketing team to drive customers’ education and customers’ life cycle management initiatives
• Develop processes to drive and promote best customer experience for the MTN Business customers
• Preparation of Financial reports for presentation to various stakeholders including Board of Directors and MTN Group.
• Drive zero tolerance approach to governance and compliance in partnership with Corporate Affairs and Risk & Compliance teams
• Maximise market share within the corporate, SME and government environment while ensuring that budget targets are achieved
• Identify, quantify and plan for business opportunities achievable through the application and development of solutions and processes enabled by digital technologies including but not limited to Mobile Financial Services.
• Evaluate digital experiences executed based on qualitative design/functionality assessments as well as quantitative performance metrics
• Ensure deep understanding of the needs of the customer, and consistently seeks to build an understanding of the customer’s underlying needs
• Clearly define and segment business customers in order to understand the needs and trends of the market
• Develop and manage the customer engagement strategy and ensure superior service delivery at each touch point
• Ensure customer satisfaction levels are maintained in order to minimise churn
• Develop a MTN Business Solutions culture and reputation for excellence, integrity, reliability and outstanding customer service
• Forecast, plan and develop budgets that provide MTN with return on investment on a consistent basis
• Take full accountability for the financial results of the MTN Business including the consolidated profits and losses of the unit, setting targets, business planning and leading the business unit to the actualisation of those goals
• Ensure that capital expenditure is kept within budget limits.
• Perform other duties as may be assigned from time to time

Leadership Behaviour :

• Collaboration
• Build high performing teams
• Strategic thinker
• Effective communicator
• Agility
• Conflict resolution
• Innovation

• Degree in Business Management or related field.
• Post graduate Degree (MBA preferable)

Experience

• Minimum of 5-7 years’ experience in a multinational corporate environment
• 2-3 years of experience at a Senior Management/Director level
• Strong experience in customer life cycle management
• Proven ability to deliver strong business results within a cross functional organization
• Experience working with FMCGs and SMEs
• Project Management
• Strategic Business Management

Knowledge :

• Knowledge of risk and regulatory requirements in the telecoms industry
• Ability to write comprehensive reports and communicate effectively with all levels of Senior Management, Government, Banking Officials, Academia and the General Public
• Ability to establish policies and priorities to manage and evaluate projects
• Good understanding of accounting/financial standards and principles and ability to resolve basic financial and accounting problems
• Knowledge of Microsoft Office (MS Excel, MS PowerPoint and other relevant software for the purpose of analyzing data and producing reports to Senior Management)
• Ability to develop comprehensive and detailed business case to drive the business and motivate proper budget allocation
• Comprehensive knowledge of commercial rules and regulations
• Comprehensive knowledge of product development, roll out and product performance management

Behavioural Qualities:

• • Conceptual Thinker
  • Problem Solver
• Improvement Driver
• Culture and Change Champion

• • Supportive People Manager
  • Relationship Manager
• Results Achiever
• Operationally Astute
• Commitment to the organization
• Good teamwork and coorperation