BRAC is a global leader in developing and implementing cost-effective, evidence-based programs to empower the most marginalized in extremely poor, conflict-affected, and post-conflict states. Founded in Bangladesh in 1972, BRAC now works in more than 20 countries in Asia and Africa and takes a holistic approach to alleviating poverty, running programs in education, healthcare, microfinance, women and girls’ empowerment, agriculture, food security, and human and legal rights. Together, the initiative will result in systemic change that creates a positive and measurable impact for 1.2 million adolescent girls and young women, 1.9 million households, and 9.5 million people in 7 countries in Africa by 2027.

Purpose

To support the growing IT operational demands across the AIM Programme field locations. The existing IT Officer is overstretched due to increased workload stemming from expanded field activities, ongoing C3/C4 cash transfer operations, bulk ID card printing, and multi-region IT support requirements. An additional IT Officer is required to ensure consistent and timely IT service delivery across all 6 AIM implementing regions.

Key Responsibilities:

1. Regional IT Support & Helpdesk

• Serve as the primary IT contact for all branch offices within the assigned region — covering hardware, software, network, and device issues.
• Provide first- and second-line technical support to Regional Managers, Branch Managers, and Programme Assistants.
• Log, track, and resolve IT support requests in a timely manner using the BRAC IT tracking system; escalate unresolved issues to the IT Manager.
• Conduct regular field visits to all branch offices within the assigned region on a scheduled basis — and respond to urgent unplanned calls.
• Maintain a written record of all IT issues reported, actions taken, and resolution status per branch per visit.

1. Network & Connectivity Management

• Configure, monitor, and maintain routers, switches, and wireless access points at all branch offices within the assigned region.
• Ensure consistent and stable internet connectivity at all branch offices — perform regular speed checks and coordinate top-up or ISP escalation when needed.
• Support Starlink terminal setup, configuration, and maintenance at residential and office locations.
• Troubleshoot LAN/WAN connectivity issues and resolve them remotely or on-site, depending on severity.
• Maintain a regional network map showing all connected offices, devices, and ISP contracts.

1. MIS & Programme System Support

• Support BInsight operations across the region — user account management, access issues, data entry support, offline sync troubleshooting.
• Assist in the deployment and field management of ODK/ONA data collection forms — including form installation, enumerator support, and sync monitoring.
• Assist branch staff in accessing sbiCloud HR module and other enterprise applications as needed.
• Coordinate with the IT Manager on BInsight issues requiring escalation to the BRAC International central team.
• Monitor data submission status for assigned regions and alert the IT Manager of any branches with persistent sync failures or low submission rates.

1. Device & Asset Management

• Maintain a complete and up-to-date IT asset register for the assigned region — covering all laptops, tablets, printers, routers, projectors, and accessories with unique asset tags.
• Manage the issuance, return, and condition tracking of all IT devices assigned to branch staff in the region.
• Perform routine preventive maintenance on all devices — antivirus updates, OS patches, disk cleanup, hardware checks.
• Assist in bulk participant ID card printing (PVC or paper) using ID card printers and associated design software.
• Coordinate with the IT Manager on device replacement, procurement follow-up, and warranty claims.

1. Capacity Building & Staff Training

• Conduct IT capacity building sessions for branch staff within the region — covering BInsight data entry, ODK/ONA form use, device care, and cybersecurity basics.
• Support the onboarding of new branch staff with device setup, account creation, and application configuration.
• Prepare simple user guides and quick-reference cards for commonly used applications and tools.
• Identify capacity gaps at branch level and report training needs to the IT Manager for planning.

1. Reporting & Documentation

• Submit a weekly IT activity report to the IT Manager covering all issues reported, resolved, pending, and branch visit outcomes.
• Maintain a regional IT support log with dates, branch names, issue descriptions, actions taken, and resolution status.
• Contribute to monthly and quarterly IT reports for the IT Manager and senior management as requested.
• Document all asset movements, condition changes, and maintenance activities for the assigned region.

1. Safeguarding Responsibilities

• Implement all duties keeping the safety, dignity, and wellbeing of programme participants at the centre of all decisions.
• Complete mandatory safeguarding training and adhere strictly to BRAC’s safeguarding policies and reporting channels.
• Report any safeguarding incidents witnessed or experienced to the designated Safeguarding focal person or department.
• Ensure that IT systems, data, and devices under your responsibility are handled in a manner that protects participant data privacy and confidentiality at all times.

Qualifications, Experience & Competencies

• Diploma or BSc in Information Technology, Computer Science, Network Engineering, MIS, or a related field.
• Minimum 2–3 years of hands-on experience in IT support, system administration, or network management.

Knowledge & Skills:

• Solid understanding of hardware troubleshooting, OS installation, and device maintenance.
• Working knowledge of LAN/WAN administration, TCP/IP networking, router and wireless configuration.
• Familiarity with Active Directory, user account management, and access control basics.
• Proficiency in Microsoft Office Suite and common enterprise productivity tools.
• Ability to configure and maintain routers, WiFi access points, switches, and network devices.
• Practical skills in digital data collection tool administration (ODK/ONA/KoboToolbox).
• ID badge and PVC card design and bulk printing using ID card printer software.
• Basic SQL or data query skills for MIS troubleshooting is an added advantage.
• Strong written and verbal communication skills in English.

Employment type: Regular/Fixed-Term

Salary: Negotiable

About BRAC International:

BRAC International (BI), a leading non-profit organization, is on a mission to empower people and communities facing poverty, illiteracy, disease, and social injustice. Our vision is to create a world free from exploitation and discrimination, where everyone has the opportunity to realize their potential. We design proven, scalable solutions that equip people with the support and confidence they need to achieve their potential.

BRAC was founded in Bangladesh in 1972 and over the last five decades has grown to become one of the world’s largest non-governmental organisations (NGOs), reaching over 100 million people. We started our first international operation by venturing into Afghanistan in 2002, building on lessons from our work in Bangladesh to support a nation devastated by war. Currently operating in 16 countries across Asia and Africa. Born, proven and led in the Global South, BRAC International brings a unique Southern perspective and commitment to continuous learning, providing a depth of insight, experience and evidence to meet the needs of diverse communities with humility and courage across Asia and Africa. To learn more about BRAC International, please visit (www.bracinternational.org.com)

Our Core Values:

Integrity: We approach our work with honesty and integrity.

Innovation: We innovate and iterate to improve our impact.

Inclusiveness: We foster inclusion to reach those who need it most Effectiveness: We strive for effectiveness to better serve people in poverty

If you feel you are the right match for the above-mentioned position, please follow the application process to grab your dream opportunity!

Candidates are recommended to email their Resume and Cover Letter to bimcf.liberia@brac.net

Application deadline: 9th September, 2026

BRAC is committed to safeguarding children, young people and adults, and expects all employees and volunteers to share the same commitment. We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation – regardless of age, race, religion, and gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment policy and procedure include extensive background checks and disclosure of criminal records in order to ensure safeguarding to the fullest extent.

“BRAC International is an equal opportunities employer” Nationals are encouraged to apply!