Pact is an International NGO with offices around the world. Its mission is to enable systematic solutions that empower people who are poor and marginalized to earn a dignified living, be healthy and benefit from the natural resources around them. Pact achieves this by strengthening local capacity, fostering effective governance systems and transforming markets into a force for development.
SCOPE OF WORK
Pact Inc. seeks a qualified, legally registered automotive repair and maintenance service
provider to conduct comprehensive diagnostic assessments, perform mechanical and electrical repairs and overhauls supply and install equipment manufacturer (OEM) spare parts, and provide routine preventive maintenance for nineteen (19) ambulances located at health facilities across seven (7) project counties in Liberia:
Phase 1: On-Site Diagnostic Assessment & Work Plan Generation
service provider’s repair facility or perform on-site repairs where logistically feasible.
To support price reasonableness and prevent post-assessment cost inflation, offerors must submit binding rates schedules covering all underlying cost drivers:
The Offeror shall deliver to Pact the following deliverables:
| Phase | Milestone / Activity | Deliverable & Output | Verification & Approval | Lead Time / Frequency |
| Phase 1 | Diagnostic Assessment | Comprehensive 120- Point Inspection Reports and detailed bills of quantities (BOQs) for all 19 ambulances across seven (7) counties. | Joint review and written sign-off by Pact Operations and the applicable County Health Team representative | Within 14 calendar days after the contract effective date |
| Phase 2 | Rehabilitation and Overhaul | Repaired and roadworthy ambulances fitted with approved OEM parts and equipped with functional emergency systems. | Technical inspection, road testing, and signed Acceptance Certificate for each vehicle. | Within 10–21 business days per authorized Order. |
| Phase 3 | Preventive Maintenance and | Completed preventive maintenance services, safety | Signed service- completion records approved by Pact and the applicable County | Every (2) two months or 5,000 km, whichever occurs first; initial |
| Emergency Support | inspections, service- completion records, and emergency- repair logs. | Health Team representative. | response with forth- eight (48) hours after notification. | |
| Closeout | Closeout and | Final Fleet Status | Pact’s approval of the | By the end of |
| Warranty | report and warrant | Final Fleet Status | contract | |
| Documentation | certificates | Report and warranty | performance | |
| identifying the | documentation | period. | ||
| coverage period | ||||
| applicable to each | ||||
| repaired vehicle. |
All deliverables must be approved by Pact.
The Offeror is expected to perform services from October 2026 through December 2026.
The service provider must propose the following key personnel. Any replacement of key
personnel requires Pact’s prior written approval.
At least three (3) years of supervisory experience managing garage operations or mobile repair teams in Liberia or a comparable operating environment.
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(7) counties, coordinates vehicle recovery, transportation, and flatbed towing logistics, and serves as the primary point of contact for Pact designated fleet representatives.
Key personnel may not be replaced without prior written approval from Pact.
The Offeror shall be responsible for providing and bearing all costs associated with:
The technical proposal must describe how the Offeror intends to carry out the scope of work et forth in Section B. It must demonstrate the Offeror’s understanding of the work to be performed, and the responsibilities of all parties involved. Technical proposals will be evaluated according to the evaluation criteria set forth in Section D.
All proposal documentation must be submitted in English. The Technical and cost proposals must be submitted as separate files. Cost or pricing information must not be included in the technical proposal.
This section must not exceed one (1) page.
The following documents must be included as annexes and will not count toward the page limit:
If evidence of insurance is not available at the proposal stage, the successful Offeror must provide it before contract execution.
The Offeror must account for the geographic locations of performance, road conditions, and associated travel and logistical requirements. The proposal should be clear, concise, and well organized. Elaborate presentation formats are discouraged.
This section must not exceed two (2) pages
The work plan must demonstrate the Offeror’s ability to meet the required delivery
periods stated in Section B.
Include relevant experience of proposed joint-venture members or major subcontractors, if applicable, and clearly identify which entity performed each referenced contract.
This section must not exceed two (2) pages.
The cost proposal must include: (1) a detailed, all-inclusive fixed-price budget for Phase 1, Diagnostic Assessment, and (2) a price list/rate schedule for the services and cost drivers that may be required under Phases 2 and 3. Costs must be stated in United States Dollars and include all applicable taxes. Phase 2 and Phase 3 work will be authorized separately through Orders, with a fixed price agreed by Pact before the work begins. The submitted price list/rate schedule will serve as the basis for establishing and evaluating Order pricing. The cost proposal must be valid for at least ninety (90) days from the proposal submission deadline.
All proposed prices and rates must be fully burdened and include applicable labor, overhead, profit/fee, taxes, travel, and other costs necessary to perform the applicable work. No separate reimbursement will be provided unless expressly authorized by Pact in writing.
Offerors must complete the Unit Rate/Price column for each applicable item in Attachment 2. Pact will calculate each Evaluated Amount by multiplying the Offeror’s quoted unit rate/price by the applicable Estimated Evaluation Quantity.
For cost evaluation, Pact will calculate a Total Evaluated Price consisting of the Phase 1 fixed price plus the total evaluated amounts for Phase 2 and Phase 3. The Total Evaluated Price is for evaluation purposes only and will not constitute the contract ceiling, a minimum purchase commitment, or an authorization to perform work.
Actual Phase 2 and Phase 3 quantities will depend on the Phase 1 diagnostic results, vehicle condition, operational needs, available funding, and Orders issued by Pact. No Phase 2 or Phase 3 work may begin without Pact’s written Order.
Offerors responding to this RFP must include the following disclosures and certifications as part of the proposal submission. These disclosures and certifications must be included in an annex to the cost proposal.
Under the Best Value evaluation method, Pact will evaluate proposals based on a combination of technical and price factors.
Proposals will be evaluated based on the following criteria:
| Evaluation Criteria | Expectations | Score |
| Responsiveness to the Scope of work | Does the proposal demonstrate a clear understanding of and respond fully to the objectives, requirements, and deliverables stated in the Scope of Work? | 20 |
| Feasibility of approach and methodology | Is the proposed approach practical, technically sound, and appropriate for the operating environment? Do the proposed activities, sequencing, logistics, quality- control measures, and timeline demonstrate the Offeror’s ability to perform the Scope of Work effectively and efficiently? | 30 |
| Key Personnel Qualifications | Do the proposed key personnel meet or exceed the required qualifications and possess the relevant experience and technical capabilities necessary to perform the Scope of Work? | 25 |
| Past Performance and Relevant Experience | Does the Offeror have demonstrated experience successfully performing assignments of similar scope, size, complexity, and geographic coverage? | 10 |
| Price | Is the evaluated price reasonable, complete, | 15 |
| competitive, and consistent with the proposed technical approach? The evaluation will consider the Phase 1 fixed price and the evaluated prices derived from the Phase 2 and Phase 3 rate schedules. | ||
| TOTAL AVAILABLE POINTS | 100 | |
For evaluation purposes, Pact will calculate each Offeror’s total evaluated price using the Phase
1 fixed price and the estimated quantities identified in the Price Schedule for Phases 2 and 3. The evaluated price will be used solely to compare proposals and does not constitute a guaranteed contract value or minimum quantity of services.
Pact may select a higher-priced proposal when its technical advantages and overall value are determined to justify the additional cost. Pact is not required to select the proposal with the highest technical score or the lowest price.
The final two sentences are important for a genuine trade-off method. You should also include estimated evaluation quantities in the cost template—such as assumed labor hours, parts quantities, towing distances, and maintenance events—so that the 15-point price comparison is objective and consistent.
solicitation instructions.
Instructions: Fill in the information requested and highlighted in yellow below and include it in your submission. Offerors may modify or expand the table as needed to provide complete information for the goods and services being offered. All forms must be completed in English.
| Project RFP No.: | RFP Number | |
| RFP Title: | The title of the activity of the RFP | |
| Submission Date: | Month/Day/Year -Time AM/PM – Time Zone | |
| Internal Proposal Number | (for vendor use if applicable) | |
| Anticipated Performance Start Date | Month/Day/Year | |
Offeror Contact information | Name | Insert here |
| Title | Insert here | |
| Insert here | ||
| Phone | Insert here | |
| Address | Insert here | |
| UEI # | Insert here | |
| Type of Entity | Insert here | |
| Persons authorized to negotiate for Offeror | Insert Name, title, and contact information | |
| Total Fixed Price Proposed for Phase 1 | Insert total cost here | |
| Total Pages submitted (include all annexes) | Insert total pages here | |
| Offeror Agreement | ||
| By signing this document, Offeror hereby certifies to the accuracy and completeness of all pricing information, technical data, delivery dates, representations and certifications included in their offer as well the acceptance of all of the terms and conditions set forth in the RFP/Solicitation. The Offeror confirms that all prices and delivery dates shall be valid for a period of ninety (90) days from the proposal submission deadline, unless otherwise clearly specified by Offeror. | ||
Signature: | ||
Name and Title: | ||
Date: | ||
Instructions: Offerors must complete the Unit Rate/Price column for each applicable item. Pact will calculate the Evaluated Amount as Unit Rate/Price multiplied by the Estimated Evaluation Quantity. Estimated quantities are for evaluation purposes only and do not represent a commitment or guarantee of any minimum quantity of work. Actual quantities will be authorized only through Pact-issued Orders.
Offerors should identify the applicable vehicle make/model and part number where pricing differs by vehicle. If an item is not applicable, enter “N/A” and briefly explain in the Budget Notes.
| Item / Service | Unit | Estimated Evaluation Quantity | Offeror Unit Rate/Price (USD) | Evaluated Amount (USD) |
| PHASE 2 – REPAIRS, OVERHAUL, AND LOGISTICS | ||||
| Master Mechanic labor | Hour | 90 | ||
| Auto-Electrician labor | Hour | 70 | ||
| Technician labor | Hour | 130 | ||
| Flatbed towing – Bomi | Kilometer | 100 | ||
| Flatbed towing – Grand Cape Mount | Kilometer | 100 | ||
| Flatbed towing – Grand Gedeh | Kilometer | 100 | ||
| Flatbed towing – Grand Kru | Kilometer | 100 | ||
| Flatbed towing – Maryland | Kilometer | 100 | ||
| Flatbed towing – Rivercess | Kilometer | 100 | ||
| Flatbed towing – Sinoe | Kilometer | 100 | ||
| Brake pad set | Set | 8 | ||
| Shock absorber | Unit | 8 | ||
| Timing belt kit | Set | 4 | ||
| Filter service kit | Set | 19 | ||
| Clutch kit | Set | 3 | ||
| Alternator | Unit | 3 | ||
| Tire | Unit | 16 |
| PHASE 3 – PREVENTIVE MAINTENANCE AND EMERGENCY SUPPORT | ||||
| Preventive maintenance service | Vehicle/service | 19 | ||
| Emergency repair call-out | Call-out | 10 |
Example: If an Offeror quotes USD 25 per hour for Master Mechanic labor and the estimated evaluation quantity is 90 hours, the Evaluated Amount for that line item will be USD 2,250.
Total Evaluated Price = Phase 1 Fixed Price + Total Phase 2 Evaluated Amount + Total Phase 3 Evaluated Amount. This calculation is for evaluation purposes only and does not establish a minimum purchase commitment or contract ceiling.
Complete and sign this form as part of the Offeror’s proposal submission. If additional space is needed, attach a clearly labeled continuation sheet. Disclosure of a relationship does not automatically disqualify an Offeror; Pact will assess the circumstances and any appropriate mitigation.
| RFP/RFQ number and title | |
| Legal name of Offeror | |
| Offeror address | |
| Authorized representative |
Does the Offeror, or any of its owners, directors, officers, key employees, proposed personnel, or agents, have any close personal, familial, employment, business, or financial relationship with Pact, Pact personnel, or project staff that could create an actual, potential, or perceived conflict of interest?
Does the Offeror, or any of its owners, directors, officers, key employees, proposed personnel, or agents, have any ownership, management, familial, employment, business, or financial relationship with another entity or individual submitting an offer under this solicitation?
The Offeror certifies that the prices and other material terms included in its proposal were developed independently and without consultation, communication, or agreement with any other Offeror or competitor for the purpose of restricting competition. The Offeror further certifies that it has not knowingly disclosed, and will not disclose before award, its proposed prices or material proposal terms to any competitor, except as necessary for a disclosed teaming arrangement, consortium, or proposed subcontractor relationship.
The Offeror certifies that the information contained in its proposal and supporting documentation is complete, accurate, current, and authentic to the best of its knowledg. The Offeror understands that Pact may verify submitted information and may reject an offer or take other appropriate action if any material information is false, misleading, incomplete, or fraudulent.
By signing below, the authorized representative certifies that the responses and disclosures in this form are complete and accurate and agrees to notify Pact promptly if any material information changes before award.
| Authorized representative | |
| Title | |
| Signature | |
| Date |
| Reviewed by | |
| Disposition/mitigation | |
| Date |