1. BACKGROUND

Trust Brokerage LLC is a licensed insurance brokerage firm dedicated to delivering professional, client-centred insurance intermediary services. The Company operates in accordance with applicable regulatory frameworks, industry best practices, and the highest standards of corporate governance.

As the Company grows its portfolio and deepens its market presence, Trust Brokerage LLC seeks to recruit a dynamic, experienced, and results-driven General Manager to provide executive leadership across all business operations. The General Manager will serve as the strategic leader, bearing ultimate accountability for performance, conduct, and strategic delivery.

2. OBJECTIVE OF THE ASSIGNMENT

The primary objective of this assignment is to provide strategic, operational, and administrative leadership to Trust Brokerage LLC. Specifically, the General Manager will:

• Provide strategic direction aligned with the Company’s vision, mission, and corporate objectives;
• Ensure the effective management and coordination of all departments including Sales, Operations, Finance, Compliance, Human Resources, and Information Technology;
• Drive revenue growth, operational efficiency, regulatory compliance, and client satisfaction;
• Represent the Company in its dealings with regulators, key clients, insurers, reinsurers, and strategic partners;
• Foster a high-performance organizational culture that attracts and retains top talent;
• Report periodically to the Board of Directors on operational performance, risk exposure, and strategic developments.

3. SCOPE OF WORK

The General Manager will be responsible for the following areas:

Strategic Leadership

• Develop and implement the Company’s annual business plan, operational budget, and strategic targets;
• Identify market opportunities, growth strategies, and competitive positioning measures;
• Ensure the Company maintains all required regulatory licenses and adheres to applicable insurance laws and guidelines.

Operations Management

• Oversee the day-to-day placement of insurance products across personal, commercial, and specialist lines;
• Ensure timely policy issuance, renewals, endorsements, and documentation workflows within agreed service level agreements;
• Implement and maintain standard operating procedures across all brokerage functions.

Financial Oversight

• Oversee accounts receivable, accounts payable, and timely premium remittance to insurer partners;
• Manage cash flow, liquidity, and the Company’s financial risk position;
• Ensure compliance with tax obligations, statutory returns, and financial reporting standards.

Governance & Compliance

• Maintain the Company’s compliance framework and ensure full adherence to applicable insurance legislation and regulatory directives;
• Ensure all staff hold required professional licenses and meet continuing professional development (CPD) requirements;
• Oversee internal audits, risk management systems, and the enterprise risk register.

People & Culture

• Recruit, develop, and retain competent staff in accordance with approved HR policies;
• Conduct annual performance appraisals and interim reviews for all staff;
• Foster a positive, professional, and inclusive organizational culture.

4. DURATION OF ASSIGNMENT

This is a full-time, permanent appointment. The General Manager will be engaged on an initial contract of two (2) years, renewable subject to satisfactory performance as assessed by the Board of Directors. The position is effective from the date of assumption of duty.

Performance will be formally reviewed on a quarterly basis against agreed Key Performance Indicators (KPIs), with a comprehensive annual appraisal conducted by the Board of Directors.

5. KEY DELIVERABLES

The General Manager will be held accountable for the following deliverables:

6. QUALIFICATIONS & EXPERIENCE

Education

• A Bachelor’s degree in Business Administration, Finance, Economics, Risk Management, or a related field is required;
• A Master’s degree (MBA or equivalent) is strongly preferred;
• Professional certification in insurance (e.g., ACII, AIIK, or equivalent) is an added advantage.

Experience

• A minimum of seven (5) years of progressive management experience, with at least three (3) years in a senior leadership role;
• Demonstrated experience in the insurance, financial services, or a closely related sector;
• Proven track record of driving revenue growth, operational efficiency, and organizational development;
• Experience managing multi-disciplinary teams and reporting to a Board of Directors or equivalent governing body.

Skills & Competencies

• Strong strategic thinking and business planning capabilities;
• Sound knowledge of insurance products, brokerage operations, and applicable regulatory requirements;
• Excellent financial management, budgeting, and analytical skills;
• Exceptional leadership, communication, and stakeholder engagement skills;
• High integrity, professionalism, and commitment to ethical conduct;
• Proficiency in Microsoft Office Suite and insurance management systems.

7. APPLICATION REQUIREMENTS

Interested and qualified candidates are required to submit the following documents as part of their application:

• A cover letter (maximum two pages) clearly stating the candidate’s motivation, relevant experience, and suitability for the role;
• An updated curriculum vitae (CV) detailing academic qualifications, professional experience, and key achievements;
• Certified copies of academic and professional certificates;
• Names and contact details of three (3) professional referees, at least one of whom must be a current or most recent employer;
• A copy of a valid government-issued identification document.

Incomplete applications will not be considered. Only shortlisted candidates will be contacted for further assessment.

8. DEADLINE & HOW TO APPLY

Applications submitted after the deadline will not be accepted. Trust Brokerage LLC is an equal opportunity employer and encourages applications from qualified candidates regardless of gender, age, disability, or background.

Trust Brokerage LLC | Insurance Brokerage | April 2026