1. Background

BRAC Liberia Microfinance Company Limited (BLMCL) seeks to contract an aggregator to provide mobile money payment aggregation services covering mobile loan repayments collections and SMS alerts and notifications services.

About BRAC Liberia Microfinance Company Limited

Licensed by the Central Bank of Liberia in 2008, BRAC Liberia Microfinance Company Limited (BLMCL) is committed to providing responsible financial services to people at the bottom of the economic pyramid. Our primary focus is on women living in poverty, particularly those in rural and hard-to-reach communities. Through access to financial services, we strive to create self-employment opportunities, strengthen financial resilience, and unlock women’s entrepreneurial potential through economic empowerment.

BLMCL currently operates 55 branches across all 15 counties of Liberia and serves 129,937 borrowers, 96% of whom are women. The institution offers Microfinance Group Loans, Small Enterprise Loans, and Agricultural Loans tailored to meet the needs of low-income entrepreneurs and smallholder farmers. As of September 30, 2026, BLMCL has cumulatively disbursed LRD 5.05 billion and maintains an outstanding loan portfolio of LRD 6.375 billion. About 42% of clients live below the USD 3.20 per day poverty line, and 58% live in rural areas. All loan disbursements and repayments are currently conducted in cash. We have also implemented Temenos Core Bank System and a Digital Field Application that we use to conduct core field processes such as client onboarding, loan origination, repayment collection, portfolio monitoring among others.

2. Business Need

BLMCL requires a dedicated USSD service, accessible through Orange and MTN Liberia, integrated with its Core Banking System (T24). The solution will enable customers to access key loan and account services through their mobile phones.

3. Scope of Work

The selected vendor shall provide and implement a dedicated USSD platform and aggregation service integrated with BLMCL’s Core Banking System (T24) through Orange and MTN Liberia. The solution shall enable customers to:

1. Repay loans using registered Orange Money and MTN Mobile Money wallets linked to their accounts in T24.
2. Check loan account balances and receive loan repayment schedules.
3. View mini statements and transaction history.
4. Receive SMS notifications regarding account activities and loan transactions

Functional and Technical Minimum Requirements

The bidder shall provide a fully operational USSD and Mobile Money solution integrated with BLMCL’s Core Banking System (T24).

5. Expected Deliverables

1. Analysis and requirements: Analyze BLMCL microfinance operations and map payment processes. Prepare a detailed BRD and SRS and obtain BLMCL review and sign-off.
2. Project and solution: Provide a detailed project plan, milestones, dedicated team/resources, and responsibility matrix. Configure the payment and SMS-alert aggregation solution to meet requirements detailed in Section 3: Scope of Work and Section 4: Functional and Technical Minimum Requirements.
3. Testing, training and transition: Complete system integration testing (SIT), pilot and user acceptance testing (UAT) with results agreed and signed off by BLMCL; provide user training and up-to-date manuals; support go-live, post-go-live operations, monitoring, incident management and transition to business-as-usual support.
4. Acceptance evidence: Submit approved requirements, test results, configured workflows, training materials, and post-implementation review.

6. Invitation to Tender

BRAC Liberia is inviting tenders from suitably qualified aggregators in Liberia. Proposals should not exceed 15 pages, exclude annexes and support documents, and should include the following:

1. Approach and Methodology: A detailed approach describing how the proposed solution will meet the requirements outlined in the Scope of Work and Expected Deliverables sections.
2. Implementation Plan and Timeline: A detailed implementation plan and timeline, including project phases, key milestones, deliverables, acceptance criteria, dependencies, testing, pilot activities, go-live, and post-implementation support.
3. Technical and functional solution: A description of the proposed solution, including system architecture, integration approach with T24, customer services, security controls, reporting capabilities, and operational support arrangements.
4. Pricing and cost breakdown: An estimated budget/financial proposal in USD with associated payment terms and conditions. Fees charged by MTN, Orange, or LTA must be listed separately as pass-through costs. Vendors must also state any taxes, minimum volumes, tier thresholds, foreign exchange assumptions, contract-term discounts, and price-validity period.
5. Project team, roles and responsibilities: confirmation of the team that will carry out this project. Submit CVs of those who will carry out this project. Proposed roles and responsibility matrix between your team and BRAC Liberia.
6. Company Profile and Legal Compliance: Company file, legal registration, relevant licenses, years of operation in Liberia, tax-compliance evidence, and confirmation of eligibility to provide the proposed services.
7. Relevant experience and references: At least two references from a reputable financial institution in Liberia or comparable organization using USSD, SMS, Mobile Money, or related digital financial services.

1. Security and data protection: Hosting model, data flows, encryption, access controls, audit logging, backup and recovery, incident response, data retention, and exit or data-return arrangements.

7. Evaluation Criteria

BRAC will evaluate proposals using the criteria below. Shortlisted vendors may be invited to provide a presentation, product demonstration, clarification, or proof of concept.

8. Submission and Clarifications

Prospective vendors must submit complete technical and financial proposals, together with all supporting documents, by the deadline stated in this RFP. Late or incomplete submissions may be excluded from evaluation.

Proposals must be submitted electronically in PDF format to Recruitment.Liberia@brac.net with copies Emails RFP-BD0001/2026 – REQUEST FOR PROPOSAL: Provision of Mobile Payment Aggregation and SMS Notifications Services

All questions and requests for clarification must be submitted in writing to the same email addresses. BLMCL may request clarification, invite shortlisted vendors to demonstrations, and negotiate with the preferred vendor before contract award.

BLMCL reserves the right to accept or reject any or all proposals and will not be responsible for costs incurred by vendors in preparing or submitting proposals.